Frequently Asked Questions

Tickets and Your Visit

1. Can I have a refund or exchange my ticket?

   By purchasing a ticket (online or over the phone), or through the Scenic Rim Centre Box Office, you acknowledge and agree to comply with the Ticketing Terms & Conditions.

2. What should I expect when I visit any of the Scenic Rim Centres?

   Office hours are different for all three centres. For performances/activities, we normally open half an hour before the event commencement. For community activities, please check with the event facilitator. All venues have entrance ramps for wheelchair access.

3. How do I contact Creative Scenic Rim?

   If you have an enquiry or feedback about Creative Scenic Rim, then visit the contact us page to get in touch.

4. I forgot my password. What do I do?

   If you have forgotten your password, you can reset it at this link .

   You will receive an email with a link to reset your password. For your own security, we cannot reset your password over the phone or by email.

   If you know your current password and would like to change it, then you can do that via your Account Settings page.

5. How do I change my password?

   If you know your current password and would like to change it, then you can do that via your Account Settings page.

   For your own security, we cannot reset your password over the phone or by email.

   If you have forgotten your password, you can reset it at this link . You will receive an email with a link to reset your password.

6. How do I change my account details?

   You can change your account details, event alerts, event notifications, change your password and delete your account at the Account Settings page.

Creative Artist Listing FAQs

1. How do I add myself to the Creative Directory?

   Any creative artist active in the Scenic Rim is invited to add themselves to our Creative Directory.

   Here is how to add your profile or business.

   Choose the most appropriate Business Type: The options are:

   • Visual Arts
   • Performing Arts
   • Creative Writing
   • Bespoke and Craft

   Enter your business details

   • Name (required) - Put the name of your business
   • Primary Business Address (required) - Enter your business address. Tick "Display address" if you'd like the address to appear on your lisging. This is helpful if you serve customers at your location.
   • Region (required) - Indicate the region where you are based.
   • Primary Category - This is the main category for your business. It will appear on search results. Choose the category that is most appropriate.
   • Secondary Category - If any other categories fit, add them. You can choose up to three.
   • Tag - Add any tag that applies to your business. Depending upon your business type, you will have different options. Tags are also searchable, so make sure to indicate all appropriate tags so that you can be easily found.

   Business Description (required)

   • Describe your business or service in a few paragraphs. If you paste from another program make sure to use the clear formatting tool.

   Contact Details (optional)

   • Phone number - your primary business phone number
   • Email address - So that people may contact you
   • Website URL - Include a link to a website if you have one
   • Primary Online Shop URL - If you have an online shop include the link

   Social links (optional)

   • Enter the links to each of your social media accounts. Make sure to put in the full URL including https://.

   Cover Image (required)

   • This image will be visible in the search results. Do not add a logo here, but a picture of your business, service or something relevant. Please use professional quality images, sub-standard images won't be accepted. A landscape picture (wider than it is tall) in a standard photo format (jpg, png, gif) that is less than 4MB but is at least 600px by 600px.

   Gallery images

   • Add up to 10 more images of your business or services here. Users will be able to view the images in a gallery. Please use professional quality images, sub-standard images won't be accepted.

   Submit for approval

   • Once you press submit you can preview your listing. From here you can save a draft of the listing to amend it further or send it to an Admin for approval. Once approved it will be live.

   If you have any questions about adding your listing please message us using the form on the contact page or email us at thecentre@scenicrim.qld.gov.au.

2. Can I update my listing in the Artist Directory?

   You can update your listing at any time. If you have more than one listing you can see all of your listings under My Listings. From here you can choose to Edit your listing or unpublish it.

   Listing statuses are:

   • Live - Approved listing publicly available
   • Draft - A listing that has not been submitted to Admins for approval.
   • Rejected - A listing that has been reviewed and rejected by an Admin

   Once your listing is updated, the date of the update will be visible on the site.

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